What in the world is an Error code? How am I to complete Loki at this point?” – Enraged user because Roku isn’t working.

Your Roku just destroyed your weekend.

And your marathon of Loki.

But there is a solution that works for the majority of users facing this issue.

Read on to learn…

  • How to repair Disney Plus on a Roku device.
  • Why Why Disney Plus is incompatible with your Roku.
  • Nine error codes for Disney Plus and their meanings.
  • Which Roku devices are Disney Plus compatible?
  • How to clear the application’s cache and do a factory reset.
  • One webpage that can be utilized to check on Disney Plus servers.
  • Much more…

Why doesn’t Disney Plus function on my Roku?

Disney Plus may not be accessible on your Roku due to an outage or server maintenance. There may potentially be a fault or issue in the current version of Roku. It could be an issue with login or an internet spike. The worst-case scenario is that your system has corrupted files, necessitating a reboot.

Disney Plus not functioning on Roku: 9 solutions

1: Unplug your Roku device

Don’t panic.

Extreme measures are not usually the solution to a problem.

Occasionally, the finest solution is also the simplest one.

To begin with, you may only need to unplug your Roku device.

This is how it is done:

  1. Unplug your Roku device from the electrical outlet.
  2. Wait for sixty seconds.
  3. Plug your Roku device back in.
  4. Verify that your Disney Plus subscription is operational.

2: Check the Disney Plus server status

Occasionally, it has nothing to do with your gadget, WiFi, or television.

Instead, the issue is with the streaming application itself.

I cannot count the number of times this has occurred with Netflix.

I believed it was me, but it turns out…

Netflix experienced a server outage. Therefore, they were the issue.

Likewise, this may be your situation right now. If your Roku has ever turned off by itself, believe me, I know the sensation.

Now, how do you know that Disney Plus is experiencing a server outage?

Simple. Simply obtain Downdetector from the app store. You can also visit their website.

If Disney Plus experiences downtime or outages, you will be notified on the website.

3: Uninstall the Disney Plus channel and reinstall it

The removal of your Disney Plus channel should provide a soft reboot.

The nice aspect is that reinstalling it guarantees you have the most recent version. This is how it is done:

  1. Navigate to the home screen.
  2. Tap “Disney Plus” on the home screen.
  3. Press the * button on your remote control.
  4. Click on the remove channel option.
  5. Return to your Home Screen.
  6. Search for Disney Plus in the Search tab.
  7. Select Disney Plus .
  8. Add it to your home screen or reinstall the application.
  9. After that, sign in to your Disney Plus account.

If this does not resolve your issue, solution number four should be an even better solution.

4: Unsubscribe from Disney Plus.

Yea — no kidding.

Oftentimes, that is sufficient. It’s possible that your current Disney Plus subscription has a persistent bug.

No matter how many times the app is restarted.

Here is what you should do:

Cancel your subscription to Disney Plus.

Subscribing again

This procedure is effective for individuals who have encountered Code Error 83 for more than a week.

5: Update your Roku

Now…let’s take out the big guns.

All of the aforementioned methods were simple and quick.

That was the preparatory stage. Thus, the moment has come for the major event.

Beginning with…updating Roku.

Why? Because Disney Plus can sometimes be a jerk.

Disney requires the most recent Roku version. Well, what can I say?

If it means watching Hawkeye, let’s do it. This is how it is done:

  1. First, determine whether there are available updates.
  2. Press the * button on your remote control.
  3. Examine for Updates
  4. If an Update is available, navigate to the Home menu.
  5. Select Settings
  6. Look for System and select “System”.
  7. Select System Update
  8. Select “Check Now” to determine if an update is available.
  9. To confirm the update, please press “OK.”

And that is all. You are now running the latest version of Roku.

However, if that fails, it is time to bring out the bleach and napalm.

Because we’re about to bomb Roku to hell and back.

6: Restart your Roku

Since Disney Plus is being obstinate, I’ll employ my secret weapon…

A banana…

And a crowbar.

Let’s play the game whack-a-mole.

*Static noise*

We must halt this broadcast due to a live, brutal crowbar assault. Folks, do not try this at home.

So then, where were we? Oh yeah.

Here’s how to restart your Roku:

  1. Go to the Settings menu on the Roku device.
  2. Select the System Tab.
  3. Select Restart System.
  4. Wait for your Roku device to reboot.

7: Remove the Roku cache and data

Cookies, cache memory, and data.

Imagine these as ants infesting your Disney Plus application or Roku device.

Obviously, you must eliminate these little pests, correct?

Here’s how to clear your Roku cache and data:

  1. Access the Main Menu through your remote.
  2. Press the Home button 5 times.
  3. Press the Up button, then press the Rewind button twice.
  4. Press the Fast Forward button twice.

Just in case the written word confuses you a bit, here’s a video to see how it’s done:

8: Do a factory reset

Looks like a crowbar is ineffective against the most magical place on Earth.

It’s time for a factory reset.

But first, what exactly does a factory reset do?

Think of it as rebooting your entire system and restoring it to its default settings.

The reason for this is that, for one, you could have corrupted files. It could also be a system failure. And sometimes, the apps in your system crash.

You’ll know a factory reset is necessary because your system’s overall performance slows down. In addition, you’ll notice app crashes frequently or glitches happening often.

Here’s how to do a factory reset:

  1. Go to your settings menu in your home screen.
  2. Go to your system menu.
  3. Click on advanced system settings.
  4. Select factory reset option.
  5. Follow the on-screen instructions to perform the factory reset.
  6. Reinstall Disney Plus.

Warning: Performing a factory reset means you’ll lose all your data. Make sure you have all your login information first. And note down all the apps you currently have. This will make it easier after the factory reset.

9: Contact Disney Plus through live chat

I’ve learned a valuable lesson today.

Bombs and crowbars don’t solve problems.

Sometimes, the most effective method is to simply contact Disney Plus.

Who knows, they might even give a free pass to Disneyland *fingers crossed*.

You can contact Disney Plus on their website. If you scroll down to the bottom of the page, you’ll see three options:

  1. Live chat.
  2. Call us.
  3. Give feedback.

Click on live chat so you can report your problem immediately.

Now, there are a couple more things worth sharing in this guide:

  1. Roku – Disney Plus compatibility list.
  2. Disney Plus error codes.

Is your Roku compatible with Disney Plus?

Sadly, compatibility isn’t just a fancy term for dating and relationships.

It also applies to technology and streaming apps.

So it’s possible that your current Roku model isn’t compatible with Disney Plus. From here, you should do two things:

  1. Check your Roku model number.
  2. Check if your current Roku model is compatible with Disney Plus.

To check your Roku model number…

  1. Go to your Home screen and select settings.
  2. Click on System.
  3. Select “About” and check your Roku model number.

Here’s the complete list of compatible Roku models for Disney Plus:

  • Roku TV.
  • Roku Express.
  • Roku Express+.
  • Roku 1, 2, 3, 4.
  • Roku LT (2700X).
  • Roku Streaming Stick.
  • 4K Roku Ultra, Ultra LT.
  • 4K Roku Smart Speaker.
  • 4K Roku Streaming Stick+.
  • 4K Roku Premiere, Premiere +.

List of Disney Plus error codes: What you should do if you see it

You might have seen an error code pop up once or twice on your TV.

Well… Disney Plus has a whole bunch of Error codes.

How do you fix it? Some are easy and simple. Others are not as simple.

But don’t worry. The table below should give you an idea of each error code and how to fix it.


Disney Plus Error Code Cause Solution/How to Fix
Error Code 83 Device compatibility issue or your current device is not updated Try a different device and update all your devices to the latest update
Error Code 42 Disney Plus server problem or WiFi router problem Refresh your modem. Then, log out of your account and log back in.
Error Code 39 Streaming Disney Plus on an unsupported device Make sure Disney Plus is compatible with the device you’re using
Error Code 13 Maximum device limit reached Log out of at least one device that’s using Disney Plus
Error Code 9 Payment or login issue Check your account billing details and login info
Error Code 86 Your account is blocked or you breached the terms of service Contact customer support
Error Code 38 Incorrect time settings Make sure your device’s time settings match with the world clock time
Error Code 25 Server internal error Refresh your Disney Plus app and sign out then sign back in
Error Code 35/36 Restricted content Disable your VPN and check the content availability. Make sure you aren’t in Kids mode.



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